INDEPENDENT QA FOR PRODUCTION VOICE AGENTS
Your AI receptionist works when you test it. What happens when real customers call?
We independently stress-test one live AI receptionist through 50 realistic customer conversations—repeating critical scenarios with different wording, interruptions, corrections, and edge cases to uncover obvious and intermittent failures.50 conversations · Repeated scenario testing · Independent evidence
WHAT MONITORING MISSES
The call completed. The workflow still failed.
09:14 — RESCHEDULE REQUESTED09:15 — Agent confirms the new time09:16 — Calendar remains unchanged09:17 — FAILURE CAUGHT IN QA REPORT
HOW IT WORKS - STEP 01
Send the agent and critical customer journeys
Give us an authorized phone number, expected behaviors, and the scenarios that matter most—booking, transfers, lead capture, or other business-critical actions.
STEP 02
We run 50 independent test conversations
We repeat critical journeys with varied wording and caller behavior, including interruptions, corrections, ambiguous requests, edge cases, escalation, and failure paths.
STEP 03
See reliability—not just a one-off result
Receive scenario-level pass/fail results, repeatability rates such as 5/5 or 3/5, overall audit pass rate, severity, failure evidence, and clear recommendations for what should be investigated.
INDEPENDENT RELIABILITY AUDIT · HVAC RECEPTIONIST
43 / 50 PASSED
BOOKING — 5/5 PASS — Appointments and lead records created correctly.AFTER-HOURS CAPTURE — 5/5 PASS — Details and next steps recorded every time.RESCHEDULING — 3/5 INTERMITTENT FAIL — Two calls confirmed a new time without changing the calendar.ESCALATION — 4/5 INTERMITTENT FAIL — One caller looped instead of reaching the handoff.
WHY 50 CONVERSATIONS MATTER
REPEAT THE CRITICAL SCENARIOS
One clean pass does not establish consistency.Important journeys are repeated with varied wording and caller behavior.Intermittent failures are separated from reproducible failures.Critical flows can be reported as 5/5, 4/5, or 3/5—not simply “worked once.”Edge cases, interruptions, corrections, ambiguity, and failure paths are included.The audit documents observed reliability; it does not claim statistical proof or complete reliability.
INTRODUCTORY INDEPENDENT AUDIT
$49
One live AI receptionist. 50 realistic customer conversations. Repeated testing across critical journeys. Scenario-level pass/fail results. Overall audit pass rate. Reproducible versus intermittent failures. High, medium, and low severity findings. Transcripts and/or evidence of failures. Clear recommendations for what should be investigated.Independent testing. No subscription. This audit identifies and documents failures; it does not repair the underlying system or prove complete reliability.
WHY INDEPENDENT TESTING
You know how it should work. Real customers do not.
Internal testers know the intended prompts, paths, and workarounds. We approach the agent independently, vary how requests are made, and test whether it can complete the job when callers behave unpredictably.
In one benchmark of 3,300 calls across 11 production voice-agent systems, 36.9% failed to complete the task. The result does not represent every AI receptionist; it shows why realistic, repeated evaluation matters.Only submit an agent you own, manage, or are authorized to test. After purchase, email [email protected] with the phone number, expected behaviors, and the critical customer journeys to test.